BUYER'S
FAQ

WE
CARE

1. What does VIGNA Gallery guarantee?

We guarantee the sale of original art. All original artwork sold by us comes with an Authenticity Certificate signed by the artist.

2. Do you ship internationally?

YES! We ship internationally. Please, note that shipping prices may vary depending on size and location. Upon checkout, you will be able to see the applicable shipping charges reflected in your cart based on your address.

3. How long will it take for my order to be delivered?

Your order will typically be shipped within 7 - 10 working days of it being successfully placed. You can expect to receive your order between 2 and 3 weeks from the date of purchase.

4. Will I receive a shipping tracking number?

YES! You will receive a shipping confirmation once your order ships, and you will be able to track your shipment via a tracking number.

5. What kind of packing can I expect for my order shipment?

Our artwork is usually packed in an unframed, rolled condition with adequate protective wrap, and shipped in protective cylinders. This is the standard shipping mode employed unless expressly specified otherwise at the time of purchase. Framed artwork is packed in suitable protective wrap and shipped in custom-made cardboard boxes or wooden crates. We do not recommend the shipment of glass framed artwork and while every precaution is taken while packing, we cannot provide a guarantee for the glass. Sculptures are provided with multi-layered packing protection and shipped in cardboard boxes or wooden crates.

6. How can I pay for my purchase?

We accept the following payment methods: PayPal, Visa, Mastercard, Discover, and American Express. If you have a question regarding payments, please email us at hello@vignagallery.com or call us at +39 3383817400.

7. Is your website secure?

Protecting your personal data is our top priority. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted (using SSL technology).

8. What next?

In certain circumstances, you have the following rights under data protection laws:

  • access to your personal data;

  • rectification of your its personal data;

  • restricting the use of your personal data;

  • erasure of your personal data; and/or

  • objecting to the processing of your personal data.

You also have the right to lodge a complaint with a supervisory authority and, where we request your consent to process your personal data, to withdraw consent at any time by contacting us using the details set out in section 10 below.

9. How do we keep your personal information safe?

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted.

We undertake regular reviews of who has access to information that we hold to ensure your information is only accessible by appropriately trained staff on a ‘need to know’ basis and for the communicated purposes only.

Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Secure shopping

The payment card information you supply to us for any online transaction is used solely for the purpose of processing that transaction.

We have partnered with Shopify, a leading payment gateway to accept credit cards and electronic check payments safely and securely for our customers. Shopify manages the complex routing of sensitive customer information through credit card processing networks.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions

  • Industry leading encryption hardware and software methods and security protocols to protect customer information

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

10. How to contact us

If you have any questions about our use of your personal data, please contact us using the details below:

Attn: The Data Co-Ordinator
Address: VIGNA Gallery, Piazza Garibaldi, 10, Villa Caldari, 66026 IT
Email: hello@vignagallery.com

11. Changes to this policy

We may update this Privacy Notice from time to time to reflect changes to our usage of personal data.